State Farm® Insurance Agent Jeff Herman

"I was pulling into the parking lot of my husband’s physician when I ran over the curb and got a flat tire. I called Jeff Herman’s office and said I needed someone to change my tire. Erika Napper asked my location. When I said it was the same parking lot where Jeff’s office was located she asked one of the agents, Matt Bassett, if he would walk down to my car and change my tire. He came right away and changed my tire. Matt and Erika were so kind. This was not something they had to do. Erika could have just called road side service. But they both went above and beyond and I am so thankful. This is an agency that sincerely wants to assist its customers in any way possible!"

"Kim Locke is our agent and she worked extremely hard to get my family and I an economical precise package and some quality coverage on our policy/policies. Kim even went above and beyond, meaning went as far as going up to State Farm Insurance Company on Kirby-Whitten where she is employed (But on her OFF Day, on a Saturday). Kim was very determined and worked very diligently on getting my family and I some All Around Coverage. Kim, thank you so much for Everything and we are so Grateful for you. Kim, Your're The Best!!! Thanks, The Smith's"

"Erika Napper provided great customer service helping me throughout this entire process. Initially, I reached out to her about home insurance. However, I did not go through purchasing the home. Months later I decided to purchase car. Due to her prompt response during the home insurance inquiry, I decided to reach back out to her for auto insurance. She provided great details regarding auto insurance and helped me get the lowest rate possible. She even offered to stay later at the office and she helped me once she got home to ensure I had my auto insurance binders on hand once I purchased my vehicle. You rock Erika!!! Thanks again!"

"Kim Locke service was outstanding. Great customer service and was able to answer the questions that I had in order to make a decision to obtain the auto coverage through their agency. She was very friendly and personable which is what I look for in any business. I would highly recommend this office."

"My agent, Kim Locke, has been very kind, patient, and helpful in getting my auto and life insurance processed. She has a lovely sense of humor as well, and that is really a great trait in someone in this business. I appreciate her willingness to work with me directly as well as to even provide me with assistance over the weekend. Her professionalism, is top notch. I wish more companies had agents who displays her professionalism. Thank you."