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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Demetria Brown

Demetria Brown

March 11, 2025

5  out of  5
rating by Demetria Brown
"Very kind and nice quick and easy process with Ms.Kimberly Highly Recommend"
We responded:
"Thank you, Demetria, for your wonderful feedback! I'm delighted to know that Kimberly made the process quick and easy for you. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime."
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diane dixon

March 5, 2025

5  out of  5
rating by diane dixon
"Erika is awesome! She answered all my questions and is warm and friendly. It is a wonderful change from the norm these days to be able to call a business and talk with a live person. Then, to top it off is extremely helpful. State farm, take care of this employee because she is s true gem!"
We responded:
"Thank you, Diane, for your review of Erika! Erika truly is a gem, and we're grateful to have her on our team. If you have any more questions or insurance needs, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
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Susan Lawhon

March 5, 2025

5  out of  5
rating by Susan Lawhon
"Katelyn is awesome"
We responded:
"Hi Susan, thank you for the review! I'm happy you're satisfied with our service. If you ever need anything else, feel free to reach out."
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Adam Murshed

March 5, 2025

5  out of  5
rating by Adam Murshed
"They are quick on response very kind . I had an issue with a quote my bill went up and they were able to decrease it with a. Better quote ."
We responded:
"Thank you, Adam, for sharing your experience! I'm happy to hear that our team was able to assist you quickly and provide a better quote. It's great to know that we could help with your billing issue. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Zac R

March 4, 2025

5  out of  5
rating by Zac R
"Kimberley Locke was wonderful and very helpful!"
We responded:
"Thank you, Zac, for your wonderful feedback! I'm happy to hear that Kimberley was able to assist you so effectively. Our team is here to help with any of your insurance needs."
Profile photo of Jazmeka Blanton

Jazmeka Blanton

March 3, 2025

5  out of  5
rating by Jazmeka Blanton
"Heather Winters did a great job assisting me today. She had a very pleasant deposition and was very informative when helping me choose my policy. I Would definitely recommend."
We responded:
"Thank you, Jazmeka, for your wonderful feedback! I'm glad Heather was able to assist you effectively and provide the information you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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Susan Everett

February 27, 2025

5  out of  5
rating by Susan Everett
"Ms.Erica phoned today in order to check in on my coverage options. She gave me new and existing updates to those possibilities. Ultimately, I did choose to stay with my current coverage, but Erica is so knowledgeable and took considerable time to make sure I understood. I have been with State Farm for so many years I can’t remember. I have always had the greatest service and dependability when life’s mishaps have occurred. My agent Jeff Herman and his office is wonderful. Thank you Erica for you expertise in caring for my needs. Susan Everett"
We responded:
"Thank you, Susan, for your wonderful feedback! I'm happy to hear that Erica was able to provide you with detailed information about your coverage options. It's great to know that you feel supported by our team, especially during life's unexpected moments. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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Amanda Hilson

February 26, 2025

5  out of  5
rating by Amanda Hilson
"It was a pleasure coming into the office today Mrs. Erika Napper, was very helpful and she's always has a positive attitude. She works very hard in assisting her clients with their needs. She doesn't mind going the extra mile to getting things done. Her attitude is so, positive and warm spirit she is a great person and I'm glad she is a part of Jeff Herman, team. I am forever thankful for Erika Napper, she is the best she goes above and beyond for her clients. Keep up the good work and have a wonderful day. From the Hilson Family"
We responded:
"Thank you, Amanda, for sharing your wonderful experience with Erika! I'm delighted to know that her dedication and positive attitude made such a great impression on you and your family. Erika truly embodies the spirit of our team by going the extra mile to assist with your needs. We're grateful to have her as part of our office. If you ever need further assistance, feel free to reach out. Have a fantastic day!"
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Geoffrey Check

February 25, 2025

5  out of  5
rating by Geoffrey Check
"Excellent communications and all questions fully answered."
We responded:
"Thank you, Geoffrey, for your fantastic review! I'm happy to know that our communication met your expectations and that all your questions were fully answered. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
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T Will

February 24, 2025

5  out of  5
rating by T Will
"Heather did a great job, and was very understanding. Thank you! 😊"
We responded:
"Thank you, T Will! I'm happy to hear that Heather provided such understanding and excellent service. Your feedback is greatly appreciated. If you have any questions or need further assistance, feel free to reach out to our office anytime. 😊"
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Eddie Barnes

February 24, 2025

5  out of  5
rating by Eddie Barnes
"My experience with state farm is at 5 rating good service"
We responded:
"Thank you, Eddie, for your fantastic 5-star review! I'm glad you had a positive experience with our service."
Profile photo of Pat Weimar

Pat Weimar

February 12, 2025

5  out of  5
rating by Pat Weimar
"Ms. Heather was a great person to work with. She was very knowledgeable, courteous, helpful and she answered all questions and concerns we had and went over and beyond to help make our transition go smoothly and professionally. We need more people like her in every type of business we all have to work with daily!! I would recommend State Farm to our friends and family!"
We responded:
"Thank you, Pat, for sharing your experience! I'm delighted to know that Heather provided such knowledgeable and courteous service, ensuring a smooth transition for you. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need further assistance, don't hesitate to reach out."
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Bobby Brown

February 3, 2025

5  out of  5
rating by Bobby Brown
"Very pleasant and happy to talk to"
We responded:
"Thank you, Bobby! I'm glad you found our conversations pleasant. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Marcia Taylor

January 29, 2025

5  out of  5
rating by Marcia Taylor
"Shannon was very helpful with clearing up our questions regarding our homeowners insurance. Our Mortgage company showed we had cancelled our policy with State Farm. After checking records the error was corrected quickly by Shannon."
We responded:
"Hi Marcia! Thanks a bunch for the 5-star rating! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
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Norma Sevilla

January 28, 2025

5  out of  5
rating by Norma Sevilla
"The best service!"
We responded:
"Thank you, Norma, for your wonderful feedback! I'm happy to know you received the best service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Earnest Smith

January 21, 2025

5  out of  5
rating by Earnest Smith
"Heather was so polite and professional. She answered all of my questions. Like a good neighbor, she was there."
We responded:
"Thank you, Earnest, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our services. If you ever have any questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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corry rice

January 17, 2025

5  out of  5
rating by corry rice
"This company is a pleasure to work with Mrs. Kimberly Locke made it very easy was patient and explained where I could understand while getting my rate down to what I wanted and needed. Thank you again"
We responded:
"I'm so glad to hear you had a positive experience with our team, Corry! Kimberly's dedication to making the process easy and understandable is truly appreciated. It's wonderful that she was able to help you find the rate you wanted. Thank you for sharing your experience, and feel free to reach out if you need anything else!"
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Julie Jones

January 17, 2025

5  out of  5
rating by Julie Jones
"Pleasant to speak with. Informative and helpful Thank You!"
We responded:
"Thank you, Julie! I'm glad you found our conversation pleasant and informative. We're here to help with any questions or needs you might have. Feel free to reach out anytime!"
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Michael Salsberry

January 15, 2025

5  out of  5
rating by Michael Salsberry
"Customer service of the highest order."
We responded:
"Thank you, Michael, for your fantastic feedback! I'm happy to know that you experienced top-notch customer service with us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Ken Knies

Ken Knies

January 11, 2025

5  out of  5
rating by Ken Knies
"Heather handled her part of the insurance process with excellence. She was kind and very informative."
We responded:
"Thank you, Ken, for your wonderful feedback! I'm happy to hear that Heather provided you with excellent service and was both kind and informative. Our team is dedicated to ensuring a smooth insurance process, and it's great to know Heather made a positive impact. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Ronnie Wallace

Ronnie Wallace

January 10, 2025

5  out of  5
rating by Ronnie Wallace
"Thanks, Heather"
We responded:
"We're so happy to know that Heather made a positive impact on your experience, Ronnie! If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
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James Baker

January 6, 2025

5  out of  5
rating by James Baker
"Friendly and profession,Thank you to Kimberly Locke and Jeff Herman-State Farm Insurance Agents"
We responded:
"Your welcome, James! We are glad we were able to help! Thank you for taking the time to share your experience with out agency, James!"
Profile photo of Gaston Scott

Gaston Scott

December 31, 2024

4  out of  5
rating by Gaston Scott
"Good."
We responded:
"Thank you, Gaston, for your feedback! I'm glad to know you had a positive experience. If you have any questions or need further assistance, feel free to reach out."
Profile photo of Terry Gianaroli

Terry Gianaroli

December 31, 2024

5  out of  5
rating by Terry Gianaroli
"Great experience. Shannon is super sweet and very knowledgeable."
We responded:
"Thank you, Terry, for sharing your wonderful experience! I'm glad to hear that Shannon's kindness and expertise had a positive impact. If you have any questions or need additional assistance, please don't hesitate to contact our office. We're here to help!"
Profile photo of Anne Denniston

Anne Denniston

December 28, 2024

5  out of  5
rating by Anne Denniston
"Katelyn Blankinship was very helpful, letting me know what I needed to send her to make a change on Dolores Tierce car insurance to cover the chariot which has been added to her car."
We responded:
"Anne, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Katelyn cares a lot about our customers."