State Farm® Insurance Agent Jeff Herman
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What our customers say about us...
Taylar Harris
November 13, 2024
5
out of
5
rating by Taylar Harris
"Agent Kim Locke assisted me and she was absolutely amazing and patient!! 5 STARS!!!!"
Bobby Webb
November 13, 2024
1
out of
5
rating by Bobby Webb
"This is by far the worst insurance company I have ever dealt with. It's pathetic how dishonest this place is and at least one of it's employees is. We called and wanted to switch our home and auto insurance and gave all the information needed. We switched our insurance to State Farm only to find out the employee, Heather Winters was not at all truthful, intentional or not. The BS we had to deal with was weeks long and Heather Winters wasn't even professional enough to call to tell us they would not insure our home because it was a modular / manufactured home. Instead, we got an email. We called and asked what the problem was, and she then used the excuse, " you had a claim ". She then proceeds to tell us we would be refunded the " full " amount that we paid for the homeowners because they could not insure the home. I called today to find out why that refund was given, and she decided to tell us, there would be no refund. I have all this recorded and will probably turn it over to the Tennessee Department of Commerce & Insurance along with our complaint. then possibly proceed with an attorney. Everyone should avoid this dishonest company and especially Heather Winters. UPDATE :11-8-2024 - Jeff Herman, the owner of this company called me and we spoke about my experience, possible reason for mix-up and to defend his employee. I have to say he seems like a nice guy and although the conversation was polite, and cordial, I better understand the mix-up and defending an employee. I was still not convinced this was a complete mix-up on the part of the employee. I was told she was a fairly new employee, she may or may not have known certain policies and she was just trying to be helpful, but when you " mis-speak ", mis-lead or don't understand a policy then you ask someone or look at those policies to be better informed. But even if she didn't know, underwriting did and that's where I'm having an issue. There is no plausible reason for mishandling someone or the information so poorly. Some of the things I was told, just doesn't add up to a simple mistake. Then my last email from this employee states something completely different than the previous 2 emails. Which were separately different. And she didn't even have enough common courtesy to call when there was an issue or for any other reason. No matter how I look at it, I was misled and told things that were untrue, but whether it was intentional or not, doesn't really matter. I still had to come out of my pocket for almost triple the amount I originally had to spend for coverage, ONLY because I was given the wrong information, mis-led or someone mis-spoke and then had to rush to get that coverage before it lapsed. If I had more time, I'm sure I could have found a better price. If any other person had the same experience, they would be here posting it as well. I do not own an insurance company and cannot afford multiple down payments for coverage. I was asked to remove my statements about this employee being a liar and a thief, although I feel this was in part intentional, I will remove those words. But at the same time, I think this employee or owner should be in part responsible for the cost of me having to pay out the additional money to get coverage along with the payment to them. This is in fact a business. And when you or your employee causes undue financial harm, whether it's intentional or not, you should be responsible. I hope they do the right thing and will update if needed. UPDATE: My opinion has not changed. After a back and forth conversation with the owner, Jeff Herman I realize no one involved will take responsibility for anything. And The amount of excuses and defense of her incompetence says a lot about the company itself. It's a chain of excuses that normally stops with the person who failed to do their job, but in this case you seem to defend her to no end. No matter what she's done nothing wrong and I should enable her by excusing her failure myself? Even though it cost me 100's of dollars? I still believe I'm owed a refund."
We responded:
"Bobby, I appreciate you sharing your experience, and it was good to visit with you regarding your specific situation. My team and I strive to deliver 5 star experiences and I’m sorry that we did not achieve that in your case. Based on my research of your situation, Heather was working with our underwriting team to provide the proper coverage that you need. As we discussed, communication is a key part of the process and we discovered that a letter that was mailed to you was never received. We strive to provide clear and honest service with every interaction. Your feedback is valuable, and we will help us to prevent similar situations in the future. If you have any further questions or need assistance, please feel free to reach out to our office. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Daniel M4
November 5, 2024
5
out of
5
rating by Daniel M4
"Heather Winters was super helpful and open about everything dont hesitate to contact her directly to get a great quote !"
We responded:
"Daniel, thank you for your wonderful review! I'm glad to hear Heather was so helpful and transparent with you. We appreciate your recommendation and are always here to assist with any future needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Joey Crawford
October 28, 2024
5
out of
5
rating by Joey Crawford
"Kim was a pleasure to work with and had everything taken care of in just a few short minutes."
We responded:
"Kim is indeed wonderful to work with! I'm glad she could assist you so efficiently. We appreciate your feedback and look forward to helping you with any future needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Reginald Brown
October 13, 2024
5
out of
5
rating by Reginald Brown
"Change my insurance yesterday because allstate kept going up. Google several insurances and State Farm came out the best. After talking to Kim I got what I wanted and save money on house and cars insurance. I hope to remain with State farm a long time."
We responded:
"Reginald, thank you for choosing us after your search! I'm glad Kim could assist you in finding the right coverage and saving on your home and auto insurance. We're happy to have you with us and look forward to serving you for many years. If you have any questions or need further assistance, our office is here to help! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Joyce Spitzer
October 9, 2024
5
out of
5
rating by Joyce Spitzer
"I have had very good experiences at Jeff Herman, State Farm. Erica has been pleasant and very helpful."
We responded:
"Joyce, thank you for sharing your positive experience with our office! I'm glad to hear that Erica has been both pleasant and helpful. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Brandy Falk
October 9, 2024
5
out of
5
rating by Brandy Falk
"Kim was amazing! She was a very big help for me and my family. Thank you again Kim! :)"
We responded:
"Thank you, Brandy! I'm happy to hear that Kim was such a big help to you and your family. We appreciate your kind words and are always here to assist with any future needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
basheer alkhadher
October 9, 2024
5
out of
5
rating by basheer alkhadher
"She is very nice and helpful"
We responded:
"Thank you, Basheer, for your review. I'm glad you found our team member nice and helpful. If you need any further assistance, we're here to help. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Lawrence Payne
October 9, 2024
5
out of
5
rating by Lawrence Payne
"Good"
We responded:
"Lawrence, thank you for the positive review! I'm happy you had a good experience with our office. If you ever need any assistance, feel free to reach out. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Brenda Bailey
October 4, 2024
5
out of
5
rating by Brenda Bailey
"Agent did excellent job covering for my agent, who was ill at home. Very helpful."
We responded:
"Brenda, Thank you for your kind words! I'm glad to hear that our team was able to step in and provide the assistance you needed while your agent was unavailable. We always strive to be helpful and ensure our clients are well taken care of. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Colby Dorris
September 25, 2024
5
out of
5
rating by Colby Dorris
"Katelyn does a tremendous job and is quick to adjust, all with a positive demeanor!"
We responded:
"Colby, thank you for your wonderful review! I'm happy to hear that Katelyn's quick adjustments and positive demeanor made a great impression. We're grateful to have her on our team. If you need any further assistance, feel free to reach out anytime. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Elizabeth Stevens
September 23, 2024
5
out of
5
rating by Elizabeth Stevens
"I've never had a bad experience when calling Jeff Herman's State Farm Office. Shannon was wonderful as always today."
We responded:
"Elizabeth, thank you for your wonderful review! I'm happy to hear that you've consistently had positive experiences with our office. Shannon is indeed a valuable part of our team, and I'm glad she could assist you so well today. If you ever need anything, don't hesitate to reach out. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
George Clay
September 12, 2024
5
out of
5
rating by George Clay
"I’m grateful to be associated with Heather from State Farm Insurance. She is professional in providing my needs when looking for an insurance quote. Heather has been great on providing information and what I need to move forward with insurance for my vehicle."
We responded:
"George, thank you for your kind words! I'm glad Heather could assist you with your auto insurance needs. Her professionalism and dedication to providing clear information are truly appreciated. If you have any further questions or need assistance in the future, our office is here to help. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Reagan
August 22, 2024
1
out of
5
rating by Reagan
"Editing review for a THIRD and final time. I stick with my one star review. After speaking to Shannon who supposedly fixed everything, she fixed absolutely nothing. She did absolutely nothing in exchange for asking me to change my review on here. I thought she had fixed everything but the next month our bill was back to being $200 more than what was stated when we signed on with them. We canceled everything with them and I very much so discourage you from using these people. I’m not sure how State Farm is overall, but the people at this specific office are very dishonest and I wish I would’ve started recording our phone calls to prove so. Also we cancelled our renters policy before it ever went into effect. Was told by Shannon everything was canceled. Never even received a policy number for the insurance/ never showed up in the app. But we still keep receiving bills from them that are not going to be paid considering we cancelled while it was still pending. Once again just another lie from Shannon."
We responded:
"Thank you for taking the time to share your updated experience, Reagan! We are grateful for the opportunity to address your concerns and are pleased to hear that Shannon was able to provide clarity and exceptional service. We appreciate your feedback and hope to continue delivering a smooth and positive experience for you moving forward. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Frank Hemphill
August 12, 2024
5
out of
5
rating by Frank Hemphill
"I talked with Kim for about 15 minutes, and I am now a State Farm customer. I am saving half the money my old insurance company wanted to charge."
We responded:
"Hey Frank, Thanks for sharing your experience! I'm glad Kim could help you save so much on your insurance. Welcome to State Farm! If you need anything else, we're here for you. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Teresa Wolf
August 7, 2024
5
out of
5
rating by Teresa Wolf
"Polite, genuine, sweet, helpful, quick and easy"
We responded:
"Hey Teresa, Thank you for the review. I'm so glad you found our service so great! If you need anything else, we're here for you. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
richard mattox
August 6, 2024
5
out of
5
rating by richard mattox
"Erica was very helpful in helping me pay an invoice for my Mortgagee. She followed up on emailing my receipt."
We responded:
"Hey Richard, Thanks for the awesome review! I'm glad Erica could help you with your invoice and follow up with your receipt. If you need anything else, we're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Andrew Watson
July 31, 2024
5
out of
5
rating by Andrew Watson
"perfect"
We responded:
"Hey Andrew, thanks for the awesome review! I'm glad you had a perfect experience with us! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Cordell Evans
July 30, 2024
5
out of
5
rating by Cordell Evans
"Excellent and efficient. Such an easy and wonderful experience. Kim is great! I'm so blessed to have chosen State Farm"
We responded:
"We love seeing five-stars, Cordell! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. - Jeff Herman - State Farm Insurance Agent"
destiny paskel
July 26, 2024
5
out of
5
rating by destiny paskel
"Very kind and helpful"
We responded:
"Hi Destiny! Thanks for the awesome review! I'm so happy you found our team kind and helpful. If you ever need anything else, we're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Thomika Craig
July 25, 2024
5
out of
5
rating by Thomika Craig
"Thank you so much Kim you were very professional and have great customer service I was very happy with the Service and the quote was excellent"
We responded:
"Hi Thomika, thanks a lot for your awesome review! I'm so glad to hear that Kim provided you with professional service and an excellent quote. We're happy you had a great experience with us. If you need anything else, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Karen Campochiaro
July 23, 2024
5
out of
5
rating by Karen Campochiaro
"I was pleasantly surprised with my experience today with State Farm. Kim was awesome… so thankful for your help today!"
We responded:
"Hey Karen, I'm so glad you had a great experience with us today! Kim is indeed awesome, and I'm grateful she could help you out. If you need anything else, don't hesitate to reach out! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Keshia Cole
July 19, 2024
5
out of
5
rating by Keshia Cole
"Heather was so helpful and understanding. Thank you"
We responded:
"Hey Keshia, I'm so happy to hear Heather was helpful and understanding! Thanks for the awesome review! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Malik R. Pridgeon
July 18, 2024
5
out of
5
rating by Malik R. Pridgeon
"Phenomenal agents! From Cindy to Katelyn, these folks will do everything they can to provide you with excellent customer service. Look no further, State Farm has you covered!!"
We responded:
"Hi Malik, thank you so much for your fantastic review!!! We're so happy to know that Cindy and Katelyn provided you with excellent customer service! Our team is dedicated to making sure you have the best experience possible. If you ever need anything else, don't hesitate to reach out. We're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Carrie Thompson
July 18, 2024
5
out of
5
rating by Carrie Thompson
"Heather was great and helpful. She did all the work and found me better prices and better policies!"
We responded:
"Hi Carrie, I'm so glad to hear that Heather was able to assist you and find better prices and policies! We truly appreciate your positive feedback and are happy to have Heather on our team. If you need any further assistance or have any questions, please don't hesitate to reach out! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"