State Farm® Insurance Agent Jeff Herman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Richard Adams
April 10, 2025
5
out of
5
rating by Richard Adams
"I called and checked on insurance with state farm kim Locke set me up it cut my truck insurance in half I was very happy she was very nice and polite"
We responded:
"Thank you, Richard, for sharing your experience! I'm glad to hear that Kim was able to assist you effectively and help reduce your insurance costs. It's wonderful to know she provided such courteous service. If you have any more questions, feel free to reach out to our office anytime."
Stephanie Elliott
April 1, 2025
5
out of
5
rating by Stephanie Elliott
"State farm is BY FAR, my absolute FAVORITE car insurance company!! They offer so much coverage on my vehicle and help if I need it for a very fair price! I recommend 1000%!"
We responded:
"Thank you, Stephanie! I'm glad to know that you consider us your favorite car insurance company. It's wonderful to hear that you're satisfied with the coverage and support we provide at a fair price. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"
Monica Williams
March 27, 2025
5
out of
5
rating by Monica Williams
"Kim Locke, great representative. So very helpful. Awesome!"
We responded:
"Thank you, Monica! I'm happy to hear that Kim was able to assist you so effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Feel free to reach out anytime!"
Matt Baker
March 18, 2025
5
out of
5
rating by Matt Baker
"Jeff and Kim provide superb customer service and are extremely knowledgeable about helping with my insurance needs."
We responded:
"Thank you, Matt, for your wonderful feedback! I'm glad to know that we have been able to assist you effectively with your insurance needs. We appreciate your kind words and are here to help with any future questions or needs you may have."
Virginia Chatham
March 18, 2025
5
out of
5
rating by Virginia Chatham
"Kimberly Locke was very professional yet friendly. She answered all my questions and concerns! I immediately recommended her to a friend and will continue to do so. Thank you again Kim."
We responded:
"Thank you, Virginia, for sharing your experience! I'm glad to hear that Kimberly provided professional and friendly service, addressing all your questions and concerns. It's wonderful to know you recommended her to a friend. We appreciate your support and are here for any future insurance needs you may have!"
Amani Clemons
March 17, 2025
5
out of
5
rating by Amani Clemons
"The team has always stood by me in every way willing to assist and help in any situation,I couldn't ask for a better team."
We responded:
"Thank you, Amani, for your kind words! I'm happy to know that our team has been able to support you in every situation. We truly value your trust and are here for any future assistance you may need."
Jada Dean
March 12, 2025
5
out of
5
rating by Jada Dean
"Kim was great! She called me immediately and was very helpful. Quick process to get me setup with coverage!"
We responded:
"Thank you, Jada! I'm so glad to hear that Kim was able to assist you promptly and effectively. It's wonderful to know that the process was quick and smooth for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Steve Kline
March 12, 2025
5
out of
5
rating by Steve Kline
"Erika has been very helpful. Worked to help reduce premiums where possible"
We responded:
"Thank you, Steve, for your wonderful feedback! I'm happy to hear that Erika was able to assist you in reducing your premiums. Our team is always here to help with any of your insurance needs. If you have any questions or need further assistance, feel free to reach out to our office anytime."
Demetria Brown
March 11, 2025
5
out of
5
rating by Demetria Brown
"Very kind and nice quick and easy process with Ms.Kimberly Highly Recommend"
We responded:
"Thank you, Demetria, for your wonderful feedback! I'm delighted to know that Kimberly made the process quick and easy for you. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime."
diane dixon
March 5, 2025
5
out of
5
rating by diane dixon
"Erika is awesome! She answered all my questions and is warm and friendly. It is a wonderful change from the norm these days to be able to call a business and talk with a live person. Then, to top it off is extremely helpful. State farm, take care of this employee because she is s true gem!"
We responded:
"Thank you, Diane, for your review of Erika! Erika truly is a gem, and we're grateful to have her on our team. If you have any more questions or insurance needs, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Susan Lawhon
March 5, 2025
5
out of
5
rating by Susan Lawhon
"Katelyn is awesome"
We responded:
"Hi Susan, thank you for the review! I'm happy you're satisfied with our service. If you ever need anything else, feel free to reach out."
Adam Murshed
March 5, 2025
5
out of
5
rating by Adam Murshed
"They are quick on response very kind . I had an issue with a quote my bill went up and they were able to decrease it with a. Better quote ."
We responded:
"Thank you, Adam, for sharing your experience! I'm happy to hear that our team was able to assist you quickly and provide a better quote. It's great to know that we could help with your billing issue. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Zac R
March 4, 2025
5
out of
5
rating by Zac R
"Kimberley Locke was wonderful and very helpful!"
We responded:
"Thank you, Zac, for your wonderful feedback! I'm happy to hear that Kimberley was able to assist you so effectively. Our team is here to help with any of your insurance needs."
Jazmeka Blanton
March 3, 2025
5
out of
5
rating by Jazmeka Blanton
"Heather Winters did a great job assisting me today. She had a very pleasant deposition and was very informative when helping me choose my policy. I Would definitely recommend."
We responded:
"Thank you, Jazmeka, for your wonderful feedback! I'm glad Heather was able to assist you effectively and provide the information you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Susan Everett
February 27, 2025
5
out of
5
rating by Susan Everett
"Ms.Erica phoned today in order to check in on my coverage options. She gave me new and existing updates to those possibilities. Ultimately, I did choose to stay with my current coverage, but Erica is so knowledgeable and took considerable time to make sure I understood. I have been with State Farm for so many years I can’t remember. I have always had the greatest service and dependability when life’s mishaps have occurred. My agent Jeff Herman and his office is wonderful. Thank you Erica for you expertise in caring for my needs. Susan Everett"
We responded:
"Thank you, Susan, for your wonderful feedback! I'm happy to hear that Erica was able to provide you with detailed information about your coverage options. It's great to know that you feel supported by our team, especially during life's unexpected moments. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
Amanda Hilson
February 26, 2025
5
out of
5
rating by Amanda Hilson
"It was a pleasure coming into the office today Mrs. Erika Napper, was very helpful and she's always has a positive attitude. She works very hard in assisting her clients with their needs. She doesn't mind going the extra mile to getting things done. Her attitude is so, positive and warm spirit she is a great person and I'm glad she is a part of Jeff Herman, team. I am forever thankful for Erika Napper, she is the best she goes above and beyond for her clients. Keep up the good work and have a wonderful day. From the Hilson Family"
We responded:
"Thank you, Amanda, for sharing your wonderful experience with Erika! I'm delighted to know that her dedication and positive attitude made such a great impression on you and your family. Erika truly embodies the spirit of our team by going the extra mile to assist with your needs. We're grateful to have her as part of our office. If you ever need further assistance, feel free to reach out. Have a fantastic day!"
Geoffrey Check
February 25, 2025
5
out of
5
rating by Geoffrey Check
"Excellent communications and all questions fully answered."
We responded:
"Thank you, Geoffrey, for your fantastic review! I'm happy to know that our communication met your expectations and that all your questions were fully answered. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
T Will
February 24, 2025
5
out of
5
rating by T Will
"Heather did a great job, and was very understanding. Thank you! 😊"
We responded:
"Thank you, T Will! I'm happy to hear that Heather provided such understanding and excellent service. Your feedback is greatly appreciated. If you have any questions or need further assistance, feel free to reach out to our office anytime. 😊"
Eddie Barnes
February 24, 2025
5
out of
5
rating by Eddie Barnes
"My experience with state farm is at 5 rating good service"
We responded:
"Thank you, Eddie, for your fantastic 5-star review! I'm glad you had a positive experience with our service."
Pat Weimar
February 12, 2025
5
out of
5
rating by Pat Weimar
"Ms. Heather was a great person to work with. She was very knowledgeable, courteous, helpful and she answered all questions and concerns we had and went over and beyond to help make our transition go smoothly and professionally. We need more people like her in every type of business we all have to work with daily!! I would recommend State Farm to our friends and family!"
We responded:
"Thank you, Pat, for sharing your experience! I'm delighted to know that Heather provided such knowledgeable and courteous service, ensuring a smooth transition for you. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need further assistance, don't hesitate to reach out."
Bobby Brown
February 3, 2025
5
out of
5
rating by Bobby Brown
"Very pleasant and happy to talk to"
We responded:
"Thank you, Bobby! I'm glad you found our conversations pleasant. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Marcia Taylor
January 29, 2025
5
out of
5
rating by Marcia Taylor
"Shannon was very helpful with clearing up our questions regarding our homeowners insurance. Our Mortgage company showed we had cancelled our policy with State Farm. After checking records the error was corrected quickly by Shannon."
We responded:
"Hi Marcia! Thanks a bunch for the 5-star rating! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Norma Sevilla
January 28, 2025
5
out of
5
rating by Norma Sevilla
"The best service!"
We responded:
"Thank you, Norma, for your wonderful feedback! I'm happy to know you received the best service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Earnest Smith
January 21, 2025
5
out of
5
rating by Earnest Smith
"Heather was so polite and professional. She answered all of my questions. Like a good neighbor, she was there."
We responded:
"Thank you, Earnest, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our services. If you ever have any questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
corry rice
January 17, 2025
5
out of
5
rating by corry rice
"This company is a pleasure to work with Mrs. Kimberly Locke made it very easy was patient and explained where I could understand while getting my rate down to what I wanted and needed. Thank you again"
We responded:
"I'm so glad to hear you had a positive experience with our team, Corry! Kimberly's dedication to making the process easy and understandable is truly appreciated. It's wonderful that she was able to help you find the rate you wanted. Thank you for sharing your experience, and feel free to reach out if you need anything else!"