State Farm® Insurance Agent Jeff Herman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alquin
May 9, 2025
5
out of
5
rating by Alquin
"Many thanks to Ms. Heather for her assistance. She provided exceptionally satisfactory customer care. I received an immediate response and was given a detailed insurance coverage policy and quote right from the start, which impressed me with its competitive rate—unlike other competitors who seemed solely focused on making a sale. Overall, the experience exceeded my expectations. Highly recommended."
David Craig
May 7, 2025
5
out of
5
rating by David Craig
"I would like to share my recent experience with the Jeff Herman State Farm Insurance office, highlighting both the service and attention I received. My family and I had previously insured all our vehicles with another agency, but when we received a reminder that our premium was due, I was taken aback to find that it had increased significantly—from $245.00 to $485.00 per month. It's hard to imagine how many could absorb such a rise comfortably. When I reached out to my previous agent, I learned that the increase was attributed to our zip code. While we had the means to pay the higher premium, we were not willing to accept it without exploring other options. Consequently, I began contacting various agencies for quotes. Many were higher in price, but I was relieved to discover that the Jeff Herman State Farm Agency determines premiums based on factors other than just zip codes, utilizing data from the DMV instead. This approach was attractive, but it wasn't the only reason I chose to switch to State Farm. I had the pleasure of speaking with Heather, one of their sales representatives, during my search. She stood out for her professionalism and proactive communication. Unlike other agencies, she consistently followed up with me and expressed a genuine interest in earning my business. Her dedication made a strong impression, and it ultimately influenced my decision to select State Farm. Heather truly is a valuable asset to the Jeff Herman State Farm Agency."
We responded:
"Thank you, David, for sharing your experience with our office! I'm happy to hear that our approach to determining premiums was appealing to you and your family. It's wonderful to know that Heather's professionalism and dedication made a positive impact on your decision. We're grateful to have her on our team. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Gloria Rodgers
May 1, 2025
5
out of
5
rating by Gloria Rodgers
"Erica Napper was my representative for today and I was so satisfied with her assistance. After speaking with her it made my day. I am so grateful for having her as my representative today. I am very satisfied with the outcome come of my phone call. She was so nice and had so much patience!!!!"
We responded:
"Thank you, Gloria, for sharing your experience! I'm happy to hear that Erica made your day with her patience and kindness. It's wonderful to know you were satisfied with the outcome of your call. If you need any further assistance, feel free to reach out to our office anytime!"
Barbara Pope
May 1, 2025
5
out of
5
rating by Barbara Pope
"Kimberley Saveley Locke was amazing. She went above and beyond to find us every discount and and the lowest possible rate available. And even after her and my husband had agreed on a policy and the amount by the time i talked to her she had already found another way to get us. even better rate. i highly recommend her you wont be disappointed."
We responded:
"Thank you, Barbara, for sharing your experience! I'm delighted to hear that Kimberley went the extra mile to find you the best rates and discounts. Her dedication to ensuring you received the best possible deal is truly commendable. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
ricky shrum
April 16, 2025
5
out of
5
rating by ricky shrum
"Very nice easy to talk to and got me a fair price"
We responded:
"Thank you, Ricky! I'm glad to know you found our service approachable and that we could offer you a fair price!"
Michael Green
April 14, 2025
5
out of
5
rating by Michael Green
"I’ve had State Farm over 30 years and have never had a bad experience! Thank you Jeff Herman and crew"
We responded:
"Thank you, Michael, for your loyalty and kind words! I'm happy to know that your experience with us has been consistently positive over the years. Our team is grateful for your trust and support. If you ever need assistance or have questions, we're here to help!"
Richard Adams
April 10, 2025
5
out of
5
rating by Richard Adams
"I called and checked on insurance with state farm kim Locke set me up it cut my truck insurance in half I was very happy she was very nice and polite"
We responded:
"Thank you, Richard, for sharing your experience! I'm glad to hear that Kim was able to assist you effectively and help reduce your insurance costs. It's wonderful to know she provided such courteous service. If you have any more questions, feel free to reach out to our office anytime."
Stephanie Elliott
April 1, 2025
5
out of
5
rating by Stephanie Elliott
"State farm is BY FAR, my absolute FAVORITE car insurance company!! They offer so much coverage on my vehicle and help if I need it for a very fair price! I recommend 1000%!"
We responded:
"Thank you, Stephanie! I'm glad to know that you consider us your favorite car insurance company. It's wonderful to hear that you're satisfied with the coverage and support we provide at a fair price. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"
Monica Williams
March 27, 2025
5
out of
5
rating by Monica Williams
"Kim Locke, great representative. So very helpful. Awesome!"
We responded:
"Thank you, Monica! I'm happy to hear that Kim was able to assist you so effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Feel free to reach out anytime!"
Matt Baker
March 18, 2025
5
out of
5
rating by Matt Baker
"Jeff and Kim provide superb customer service and are extremely knowledgeable about helping with my insurance needs."
We responded:
"Thank you, Matt, for your wonderful feedback! I'm glad to know that we have been able to assist you effectively with your insurance needs. We appreciate your kind words and are here to help with any future questions or needs you may have."
Virginia Chatham
March 18, 2025
5
out of
5
rating by Virginia Chatham
"Kimberly Locke was very professional yet friendly. She answered all my questions and concerns! I immediately recommended her to a friend and will continue to do so. Thank you again Kim."
We responded:
"Thank you, Virginia, for sharing your experience! I'm glad to hear that Kimberly provided professional and friendly service, addressing all your questions and concerns. It's wonderful to know you recommended her to a friend. We appreciate your support and are here for any future insurance needs you may have!"
Amani Clemons
March 17, 2025
5
out of
5
rating by Amani Clemons
"The team has always stood by me in every way willing to assist and help in any situation,I couldn't ask for a better team."
We responded:
"Thank you, Amani, for your kind words! I'm happy to know that our team has been able to support you in every situation. We truly value your trust and are here for any future assistance you may need."
Jada Dean
March 12, 2025
5
out of
5
rating by Jada Dean
"Kim was great! She called me immediately and was very helpful. Quick process to get me setup with coverage!"
We responded:
"Thank you, Jada! I'm so glad to hear that Kim was able to assist you promptly and effectively. It's wonderful to know that the process was quick and smooth for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Steve Kline
March 12, 2025
5
out of
5
rating by Steve Kline
"Erika has been very helpful. Worked to help reduce premiums where possible"
We responded:
"Thank you, Steve, for your wonderful feedback! I'm happy to hear that Erika was able to assist you in reducing your premiums. Our team is always here to help with any of your insurance needs. If you have any questions or need further assistance, feel free to reach out to our office anytime."
Demetria Brown
March 11, 2025
5
out of
5
rating by Demetria Brown
"Very kind and nice quick and easy process with Ms.Kimberly Highly Recommend"
We responded:
"Thank you, Demetria, for your wonderful feedback! I'm delighted to know that Kimberly made the process quick and easy for you. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime."
diane dixon
March 5, 2025
5
out of
5
rating by diane dixon
"Erika is awesome! She answered all my questions and is warm and friendly. It is a wonderful change from the norm these days to be able to call a business and talk with a live person. Then, to top it off is extremely helpful. State farm, take care of this employee because she is s true gem!"
We responded:
"Thank you, Diane, for your review of Erika! Erika truly is a gem, and we're grateful to have her on our team. If you have any more questions or insurance needs, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Susan Lawhon
March 5, 2025
5
out of
5
rating by Susan Lawhon
"Katelyn is awesome"
We responded:
"Hi Susan, thank you for the review! I'm happy you're satisfied with our service. If you ever need anything else, feel free to reach out."
Adam Murshed
March 5, 2025
5
out of
5
rating by Adam Murshed
"They are quick on response very kind . I had an issue with a quote my bill went up and they were able to decrease it with a. Better quote ."
We responded:
"Thank you, Adam, for sharing your experience! I'm happy to hear that our team was able to assist you quickly and provide a better quote. It's great to know that we could help with your billing issue. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Zac R
March 4, 2025
5
out of
5
rating by Zac R
"Kimberley Locke was wonderful and very helpful!"
We responded:
"Thank you, Zac, for your wonderful feedback! I'm happy to hear that Kimberley was able to assist you so effectively. Our team is here to help with any of your insurance needs."
Jazmeka Blanton
March 3, 2025
5
out of
5
rating by Jazmeka Blanton
"Heather Winters did a great job assisting me today. She had a very pleasant deposition and was very informative when helping me choose my policy. I Would definitely recommend."
We responded:
"Thank you, Jazmeka, for your wonderful feedback! I'm glad Heather was able to assist you effectively and provide the information you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Susan Everett
February 27, 2025
5
out of
5
rating by Susan Everett
"Ms.Erica phoned today in order to check in on my coverage options. She gave me new and existing updates to those possibilities. Ultimately, I did choose to stay with my current coverage, but Erica is so knowledgeable and took considerable time to make sure I understood. I have been with State Farm for so many years I can’t remember. I have always had the greatest service and dependability when life’s mishaps have occurred. My agent Jeff Herman and his office is wonderful. Thank you Erica for you expertise in caring for my needs. Susan Everett"
We responded:
"Thank you, Susan, for your wonderful feedback! I'm happy to hear that Erica was able to provide you with detailed information about your coverage options. It's great to know that you feel supported by our team, especially during life's unexpected moments. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
Amanda Hilson
February 26, 2025
5
out of
5
rating by Amanda Hilson
"It was a pleasure coming into the office today Mrs. Erika Napper, was very helpful and she's always has a positive attitude. She works very hard in assisting her clients with their needs. She doesn't mind going the extra mile to getting things done. Her attitude is so, positive and warm spirit she is a great person and I'm glad she is a part of Jeff Herman, team. I am forever thankful for Erika Napper, she is the best she goes above and beyond for her clients. Keep up the good work and have a wonderful day. From the Hilson Family"
We responded:
"Thank you, Amanda, for sharing your wonderful experience with Erika! I'm delighted to know that her dedication and positive attitude made such a great impression on you and your family. Erika truly embodies the spirit of our team by going the extra mile to assist with your needs. We're grateful to have her as part of our office. If you ever need further assistance, feel free to reach out. Have a fantastic day!"
Geoffrey Check
February 25, 2025
5
out of
5
rating by Geoffrey Check
"Excellent communications and all questions fully answered."
We responded:
"Thank you, Geoffrey, for your fantastic review! I'm happy to know that our communication met your expectations and that all your questions were fully answered. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
T Will
February 24, 2025
5
out of
5
rating by T Will
"Heather did a great job, and was very understanding. Thank you! 😊"
We responded:
"Thank you, T Will! I'm happy to hear that Heather provided such understanding and excellent service. Your feedback is greatly appreciated. If you have any questions or need further assistance, feel free to reach out to our office anytime. 😊"
Eddie Barnes
February 24, 2025
5
out of
5
rating by Eddie Barnes
"My experience with state farm is at 5 rating good service"
We responded:
"Thank you, Eddie, for your fantastic 5-star review! I'm glad you had a positive experience with our service."