State Farm® Insurance Agent Jeff Herman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa R
April 22, 2026
5
out of
5
rating by Lisa R
"I don’t take the time to write reviews often, but when someone delivers exceptional service, it deserves to be recognized—and HEATHER WINTERS at State Farm absolutely does. From the very beginning, Heather set herself apart. Before working with her, I reached out to five other insurance companies and consistently felt rushed, dismissed, and left with unanswered questions. Heather was the complete opposite. She was patient, thorough, and genuinely committed to making sure I understood every detail. No matter how many times I asked questions—even the same ones—she never made me feel like a burden. What truly stood out was her level of care and professionalism. She didn’t just “do her job”—she went above and beyond to ensure I felt confident and informed in my decisions. That kind of customer service is rare, and it’s something I genuinely value. On top of that, Heather made the transition from an insurance company I had been with for 25 years feel seamless and stress-free. That’s no small thing, and she handled it with absolute professionalism and care. Heather Winters represents exactly what you hope for when working with a company—knowledgeable, responsive, and deeply committed to the customer experience. Because of her, I not only feel confident in my coverage, but I also feel valued as a client. If you’re looking for someone who truly cares and takes the time to get it right, Heather Winters is the one. Thank you, Heather, for setting the standard for what outstanding customer service should look like."
We responded:
"Thank you, Lisa, for taking the time to share your experience with Heather Winters. We're glad to hear how her dedication and professionalism made such a positive impact on your transition to our agency. Your feedback is invaluable, and we'll be sure to pass along your kind words to Heather. Thanks again!"
JaTara Odom
March 28, 2026
5
out of
5
rating by JaTara Odom
"Tanner was great and helped with all of my questions even though some were mundane! Great service and great people who set clear guidelines and help you understand them!"
We responded:
"Thank you, JaTara! I'm happy to hear that Tanner was able to assist you with all your questions. We strive to provide clear guidance and excellent service. If you need anything else, feel free to reach out!"
Mark Wade
March 26, 2026
5
out of
5
rating by Mark Wade
"I spoke by phone and emailed with Brandy Wimmer in Jeff Herman's office. I needed to transfer coverage from a previous vehicle to my current vehicle. She was very helpful and patient with me. We have always received excellent service from State Farm, and Brandy was a stellar example of that helpfulness and professionalism."
We responded:
"Thank you, Mark! I'm happy to hear that Brandy provided you with such helpful and patient service during your vehicle coverage transfer. We strive to offer excellent service, and it's great to know that Brandy exemplified this. If you need anything else, feel free to reach out!"
Whitney Deberry
March 26, 2026
5
out of
5
rating by Whitney Deberry
"She did a excellent job! I love it here at Statefarm!"
We responded:
"Thank you, Whitney! I'm happy to hear you had such a positive experience with us. Your satisfaction is our priority. Let us know if there's anything else we can assist you with!"
JaxSky
March 25, 2026
5
out of
5
rating by JaxSky
"Courtney was very helpful."
We responded:
"Thank you, JaxSky! I'm glad to hear that Courtney was able to assist you. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Janice Spearman
February 28, 2026
5
out of
5
rating by Janice Spearman
"Isiah was polite, friendly. Professional and very knowledgeable about my homeowner and auto policies. I will definitely refer him to my family and friends."
We responded:
"Thank you for your review, Janice! I'm glad to hear that Isaiah provided you with such a positive experience. Your referrals mean a lot to us, and we appreciate your trust in our team. If you have any more questions or need assistance, feel free to reach out anytime!"
Kelly Jones
February 10, 2026
5
out of
5
rating by Kelly Jones
"Courtney took care of me when I purchased a new vehicle and made the process easy."
We responded:
"Kelly, we're thrilled to hear about your positive experience with our staff! Providing excellent service and being informative are top priorities for us. Thanks for choosing us!"
Antwon Dorsey
January 30, 2026
5
out of
5
rating by Antwon Dorsey
"Very professional and extremely informative"
We responded:
"Antwon, thank you for your review! I'm happy to know you found our service professional and informative. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
Armandi McNeil
January 29, 2026
5
out of
5
rating by Armandi McNeil
"To whom it may concern, I wanted to appraise this highly trained, motivated, and driven individual beyond their respective job description. From the overall knowledge, customer service, and wholesome nature of our interaction felt as if was speaking with a long time colleague. I never have received knowledge, advice, and service like this a day in my life to this degree. I don’t know why he isn’t a franchisee himself, and whenever he is I’ll be the first to visit his office. Thank you for your commendable service, gratitude, and great time you’ve facilitated to me today. I anticipate a bright and hopeful future with all of you. Like a good neighbor, Tanner is there. Beyond the red shirt and khakis, this guy is the go to. Thank you for having me 🙏❤️"
We responded:
"Thank you, Armandi, for your wonderful feedback! I'm delighted to hear about your positive experience with Tanner. His dedication and expertise truly make a difference, and it's great to know you felt so supported and informed. We're excited to continue serving you and look forward to being there whenever you need us. Let us know if there's anything else we can do for you!"
Greg Walsh
January 24, 2026
1
out of
5
rating by Greg Walsh
"Could not get my life insurance billing right after months of having the same issue. Ended up canceling it. Was talking to Shannon multiple times who kept assuring me that my issue was resolved but it wasn’t. Would not recommend!"
We responded:
"Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced with your billing. Your concerns have been escalated to our corporate billing team for further review. While situations like this are uncommon, we take them very seriously and are using this as a learning opportunity help us improve our processes while serving our customers’ needs. We appreciate you bringing this to our attention and wish you the best going forward."
Kimberly Monroe
January 24, 2026
5
out of
5
rating by Kimberly Monroe
"Everyone is so nice and helpful."
We responded:
"Thank you, Kimberly! I'm happy to hear that you found our team nice and helpful. We’re committed to providing excellent service to all our customers. Let us know if there's anything else we can assist you with!"
Robert Biggs
January 22, 2026
5
out of
5
rating by Robert Biggs
"Just checking on my cars insurance. Katelyn was a very big help."
We responded:
"Thank you, Robert! I'm happy to hear that Katelyn was able to assist you with your insurance needs. Our team is always here to help. Let us know if there's anything else we can do for you!"
Brad Blackwell
January 14, 2026
1
out of
5
rating by Brad Blackwell
"This is the worst insurance company ever. After never a claim in thirty something years they denied our roof claim. Looking for an attorney now. These people should be in jail."
We responded:
"Thank you for the wonderful review, Brad! Shannon is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
Craig Doyle
January 8, 2026
5
out of
5
rating by Craig Doyle
"Excellence as always! Shannon called out of the blue today to let me know how she could save me money after being a customer for years. Wonder service from these folks!"
We responded:
"Thank you, Craig! I'm happy to hear that Shannon was able to assist you with some savings. Our team is dedicated to providing wonderful service, and it's great to know we're meeting your expectations. If there's anything else we can do for you, just let us know!"
angea stewart-woods
December 30, 2025
5
out of
5
rating by angea stewart-woods
"Great office to work with. Shannon, is always available to explain everything step by step, so that you have a better understanding of your insurance. She always goes over and above the call of duty."
We responded:
"Thank you, Angea! I'm happy to hear that you find our office great to work with. Shannon is indeed dedicated to providing clear and thorough explanations, and I'm glad she has made a positive impact on your experience. If you ever need anything else, feel free to reach out!"
Greg Stricklin
December 29, 2025
5
out of
5
rating by Greg Stricklin
"She made it fast and easy."
We responded:
"Thank you, Greg! I'm glad to hear that your experience was quick and straightforward. If there's anything else we can assist you with, feel free to reach out!"
John Williams
December 22, 2025
5
out of
5
rating by John Williams
"Extremely helpful and professional!"
We responded:
"Thank you, John! I'm happy to know you found our service helpful and professional. If there's anything else you need, feel free to reach out. We’re here to help!"
Amy
December 17, 2025
5
out of
5
rating by Amy
"Kim was excellent. She got me a great rate and was very friendly."
We responded:
"Thank you for your review, Amy! I'm happy to hear that Kim provided you with excellent service and a great rate. Our team is dedicated to offering friendly and helpful support. If you need anything else, feel free to reach out!"
Tamera Thompson
December 15, 2025
5
out of
5
rating by Tamera Thompson
"I worked with Heather, I now have auto insurance through State Farm. Heather was very helpful and informational with everything I needed. She answered all my questions. I’m very happy with the service I received."
We responded:
"Thank you, Tamera! I'm glad to hear that Heather was able to assist you with your insurance needs and provide all the information you required. Your satisfaction with our service means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Abimelet Villalobos
December 4, 2025
5
out of
5
rating by Abimelet Villalobos
"I have been, a customer with them for several years and they always been awesome, just added another house, Shannon took care of me and like always was awesome!!!"
We responded:
"Thank you for the 5 stars, Abby! We truly appreciate the feedback!"
Geoffrey Check
November 11, 2025
5
out of
5
rating by Geoffrey Check
"Excellent communications and all questions fully answered."
We responded:
"Thank you, Geoffrey, for your fantastic review! I'm happy to know that our communication met your expectations and that all your questions were fully answered. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
Wanda Dixon
November 8, 2025
5
out of
5
rating by Wanda Dixon
"Such a beautiful spirit, patient and so pleasant. I feel like I’ve been known her for years. Love her."
We responded:
"Wanda, thank you for the review! We appreciate the opportunity to take care of your insurance needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Tristan Harfo
October 31, 2025
5
out of
5
rating by Tristan Harfo
"Isaiah Dorris was very very helpful! It is ALWAYS nice to get help from someone who takes time to do everything they can! Definitely recommend Isaiah and his team!"
We responded:
"Thank you, Tristan! I'm happy to hear that Isaiah provided such helpful service. Our team is dedicated to offering the best support possible, and it's great to know Isaiah made a positive impact. If you need anything else, feel free to reach out!"
Terah Winthrop
October 30, 2025
5
out of
5
rating by Terah Winthrop
"Kim was awesome and took care of all my needs! She was quick, polite, professional, and respectful! It was a great experience working with her directly. I will definitely reach out to her personally if I ever need other services."
We responded:
"Thank you, Terah! I'm so happy to hear about your positive experience with Kim. She truly embodies the professionalism and respect we strive for. If you ever need anything else, don't hesitate to reach out!"
Vianey Murillo
October 29, 2025
5
out of
5
rating by Vianey Murillo
"So Happy to have Erika as my Insurance Agent . We have been with Erika for several years now . She is always on top of things and reaches out . She takes her time to listen to our needs and does her best to find a good solution for us. Definitely recommend her to anyone looking for any insurance needs. Will not be disappointed 🙂"
We responded:
"Thank you, Vianey! I'm glad to hear that Erika has been providing you with such attentive and personalized service over the years. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"