State Farm® Insurance Agent Jeff Herman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
basheer alkhadher
August 26, 2024
5
out of
5
rating by basheer alkhadher
"She is very nice and helpful"
We responded:
"Thank you, Basheer, for your review. I'm glad you found our team member nice and helpful. If you need any further assistance, we're here to help. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Reagan
August 22, 2024
1
out of
5
rating by Reagan
"Editing review for a THIRD and final time. I stick with my one star review. After speaking to Shannon who supposedly fixed everything, she fixed absolutely nothing. She did absolutely nothing in exchange for asking me to change my review on here. I thought she had fixed everything but the next month our bill was back to being $200 more than what was stated when we signed on with them. We canceled everything with them and I very much so discourage you from using these people. I’m not sure how State Farm is overall, but the people at this specific office are very dishonest and I wish I would’ve started recording our phone calls to prove so. Also we cancelled our renters policy before it ever went into effect. Was told by Shannon everything was canceled. Never even received a policy number for the insurance/ never showed up in the app. But we still keep receiving bills from them that are not going to be paid considering we cancelled while it was still pending. Once again just another lie from Shannon."
We responded:
"Thank you for taking the time to share your updated experience, Reagan! We are grateful for the opportunity to address your concerns and are pleased to hear that Shannon was able to provide clarity and exceptional service. We appreciate your feedback and hope to continue delivering a smooth and positive experience for you moving forward. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Frank Hemphill
August 12, 2024
5
out of
5
rating by Frank Hemphill
"I talked with Kim for about 15 minutes, and I am now a State Farm customer. I am saving half the money my old insurance company wanted to charge."
We responded:
"Hey Frank, Thanks for sharing your experience! I'm glad Kim could help you save so much on your insurance. Welcome to State Farm! If you need anything else, we're here for you. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Teresa Wolf
August 7, 2024
5
out of
5
rating by Teresa Wolf
"Polite, genuine, sweet, helpful, quick and easy"
We responded:
"Hey Teresa, Thank you for the review. I'm so glad you found our service so great! If you need anything else, we're here for you. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
richard mattox
August 6, 2024
5
out of
5
rating by richard mattox
"Erica was very helpful in helping me pay an invoice for my Mortgagee. She followed up on emailing my receipt."
We responded:
"Hey Richard, Thanks for the awesome review! I'm glad Erica could help you with your invoice and follow up with your receipt. If you need anything else, we're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Nalanda Hunt
August 1, 2024
5
out of
5
rating by Nalanda Hunt
"I had a great experience with this company Katelyn was very helpful and professional looking forward to joining this amazing company"
We responded:
"Hi Nalanda! I'm so glad you had a great experience with us! Katelyn is indeed a valuable part of our team, and we're happy she could assist you professionally. We're looking forward to having you join our amazing company! If you have any questions or need further assistance, feel free to reach out. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Andrew Watson
July 31, 2024
5
out of
5
rating by Andrew Watson
"perfect"
We responded:
"Hey Andrew, thanks for the awesome review! I'm glad you had a perfect experience with us! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Cordell Evans
July 30, 2024
5
out of
5
rating by Cordell Evans
"Excellent and efficient. Such an easy and wonderful experience. Kim is great! I'm so blessed to have chosen State Farm"
We responded:
"We love seeing five-stars, Cordell! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. - Jeff Herman - State Farm Insurance Agent"
destiny paskel
July 26, 2024
5
out of
5
rating by destiny paskel
"Very kind and helpful"
We responded:
"Hi Destiny! Thanks for the awesome review! I'm so happy you found our team kind and helpful. If you ever need anything else, we're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Thomika Craig
July 25, 2024
5
out of
5
rating by Thomika Craig
"Thank you so much Kim you were very professional and have great customer service I was very happy with the Service and the quote was excellent"
We responded:
"Hi Thomika, thanks a lot for your awesome review! I'm so glad to hear that Kim provided you with professional service and an excellent quote. We're happy you had a great experience with us. If you need anything else, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Karen Campochiaro
July 23, 2024
5
out of
5
rating by Karen Campochiaro
"I was pleasantly surprised with my experience today with State Farm. Kim was awesome… so thankful for your help today!"
We responded:
"Hey Karen, I'm so glad you had a great experience with us today! Kim is indeed awesome, and I'm grateful she could help you out. If you need anything else, don't hesitate to reach out! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Keshia Cole
July 19, 2024
5
out of
5
rating by Keshia Cole
"Heather was so helpful and understanding. Thank you"
We responded:
"Hey Keshia, I'm so happy to hear Heather was helpful and understanding! Thanks for the awesome review! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Malik R. Pridgeon
July 18, 2024
5
out of
5
rating by Malik R. Pridgeon
"Phenomenal agents! From Cindy to Katelyn, these folks will do everything they can to provide you with excellent customer service. Look no further, State Farm has you covered!!"
We responded:
"Hi Malik, thank you so much for your fantastic review!!! We're so happy to know that Cindy and Katelyn provided you with excellent customer service! Our team is dedicated to making sure you have the best experience possible. If you ever need anything else, don't hesitate to reach out. We're here for you! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Carrie Smith
July 18, 2024
5
out of
5
rating by Carrie Smith
"Heather was great and helpful. She did all the work and found me better prices and better policies!"
We responded:
"Hi Carrie, I'm so glad to hear that Heather was able to assist you and find better prices and policies! We truly appreciate your positive feedback and are happy to have Heather on our team. If you need any further assistance or have any questions, please don't hesitate to reach out! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Brad Floyd
July 18, 2024
5
out of
5
rating by Brad Floyd
"Without a doubt my team is the best."
We responded:
"Hi Brad! Thank you for the fantastic review! I'm so happy to hear that you think our team is the best! We're always here to help with any of your insurance needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Gwennie Seaton
July 18, 2024
5
out of
5
rating by Gwennie Seaton
"I really appreciate Katelyn reaching out to me to review my policies. She was so efficient and listened to all of my concerns and even offered suggestions. She sent me a follow up email that reassured me on each policy and coverage. Thank you!!!"
We responded:
"Gwennie, thank you! We appreciate you taking the time to leave a shout out for Erika. Please don't hesitate to reach out if you need anything. "
Robert Irvin
July 17, 2024
3
out of
5
rating by Robert Irvin
"Good"
We responded:
"Thank you for your feedback, Robert! We're glad you found our service good. If there's anything specific we can do to improve your experience, please let us know. We're here to help with any questions or concerns you might have!"
Max James Breaze
July 11, 2024
5
out of
5
rating by Max James Breaze
"Nice & friendly"
We responded:
"Thank you for your kind words, Max! We're glad you found our team nice and friendly. We're here to help with any insurance needs you may have in the future. Feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Camille Sanders
July 10, 2024
5
out of
5
rating by Camille Sanders
"Katelyn is always friendly and professional; can’t recommend her highly enough! She goes out of her way to accommodate you. Your issue is her issue!"
We responded:
"Camille, thank you so much for your kind words! We are thrilled to hear that Katelyn provided you with friendly and professional service. Our team works hard to ensure our customers have a positive experience, and we appreciate your recommendation. If you ever need anything, please don't hesitate to reach out. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
James Mea
July 9, 2024
5
out of
5
rating by James Mea
"Heather Winters, Knowledgeable, precise, on time, concise and accurate. Answered all the questions I had and didn’t try to sell me anything so didn’t want."
We responded:
"Thank you, James, for your kind feedback! I'm glad Heather provided you with knowledgeable, precise, and accurate service without any pressure to purchase. We're here for you whenever you need assistance or have more questions. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Patricia Puryear
July 2, 2024
5
out of
5
rating by Patricia Puryear
"Wow I'm very pleased and with savings that I am receiving thank you so much Katelyn."
We responded:
"Thank you for your positive feedback, Patricia! I'm glad Katelyn was able to help you save money and provide excellent service. If you need anything else, feel free to reach out to our office. Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Steve
July 1, 2024
5
out of
5
rating by Steve
"Very nice people"
We responded:
"Steve, thank you for leaving us a kind 5-star review! It is our main priority to ensure that our customers leave our office satisfied with their insurance experience. We appreciate you for allowing us to help you protect what matters most! - Jeff Herman - State Farm Insurance Agent"
diane dixon
June 26, 2024
5
out of
5
rating by diane dixon
"Erika is awesome! She is always able to answer my questions and is warm and friendly. It is a wonderful change from the norm to be able to call a business, have a real live person answer and to top it off is extremely helpful. State farm, take care of this employee because she is s true gem!"
We responded:
"Thank you, Diane, for your review of Erika! Erika truly is a gem, and we're grateful to have her on our team. If you have any more questions or insurance needs, feel free to reach out anytime! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Evelyn Hollingsworth
June 18, 2024
5
out of
5
rating by Evelyn Hollingsworth
"I had an excelent experience with Insurance Rep Kim Locke for all my insurance needs. She took care of helping me with my Auto and Home Owners Insurance. She answered all my questions and I would feel good about calling on her for any help I might need. Thank you Kim."
We responded:
"Evelyn, I'm thrilled to hear that Kim provided excellent service for your Auto and Homeowners Insurance needs! We're pleased she answered all your questions and you feel confident in her assistance. Please don't hesitate to reach out for any future insurance needs. Thank you for choosing us! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
amber letbetter
June 18, 2024
5
out of
5
rating by amber letbetter
"After receiving the unfortunate news that my homeowner's insurance premium was doubling, I began the process of looking for new insurance. I reached out to several companies, however the Jeff Herman State Farm team (particularly Kim Locke) proved to be the most responsive and professional. State Farm Agent, Kim Locke reached out to me within 24 hours of my inquiry. We spoke on the phone about my needs and there were quotes in my email inbox within the hour. She was prompt to our next-day connect and has helped me switch over to State Farm. Thank you Kim!!"
We responded:
"Kim, we're thrilled you found our team responsive and professional! I'm pleased to hear that you're satisfied with the service provided and that we could assist in switching your homeowner's insurance to State Farm. Thank you for choosing us! - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"