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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Brandy Falk

October 30, 2026

5 out of 5 rating by Brandy Falk
"Kim was amazing! She was a very big help for me and my family. Thank you again Kim! :)"
We responded:
"Thank you, Brandy! I'm happy to hear that Kim was such a big help to you and your family. We appreciate your kind words and are always here to assist with any future needs.

- Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
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Sandra kinsey

October 29, 2026

5 out of 5 rating by Sandra kinsey
"Katelyn was very professional and her information was very uptodate for our coverage in home and car insurance."
We responded:
"Sandra, it's great to hear that Katelyn provided you with professional and up-to-date information for your home and car insurance. We appreciate your trust in our agency."
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desi jackson

October 27, 2026

5 out of 5 rating by desi jackson
"Thanks you Kim Locke for being absolutely patient and for saving me a ton of money. I really appreciate you ❤️"
We responded:
"Desi, it's always our pleasure! Kim Locke will be thrilled to hear about your appreciation and that she could help save you money. We’re grateful for your trust in our agency. "
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Olacia Harris

October 27, 2026

5 out of 5 rating by Olacia Harris
"I can’t say enough kind things about Kim Locke. She reached out months ago and I kept putting her off but she continued to follow up with me at the requested intervals. When I was ready, I reached out and she responded immediately and got my policy together. Always kind, always thorough. Recommended."
We responded:
"Hi Olacia, thank you for sharing your experience with Kim Locke! It's great to hear how her persistence and kindness made a difference in getting your policy together. We appreciate your recommendation and are here whenever you need assistance."
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Kiria Braden

October 23, 2026

5 out of 5 rating by Kiria Braden
"Very nice & informative !"
We responded:
"Kiria, we love hearing that you had such a positive experience with our team! Being helpful and making insurance easier to understand is what we strive for every day. Thanks for taking a moment to share your kind words!"
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Emmanuel Henry

October 20, 2026

5 out of 5 rating by Emmanuel Henry
"I was able to become apart of the State Farm family thanks to the great service of Ms.Kim Locke . She was very patient and great at breaking down all the valuable information I needed."
We responded:
"Thanks for showing our team some love, Emmanuel! It's wonderful to hear that Ms. Kim Locke provided you with such patient and informative service. We're thrilled to have you as part of the State Farm family. "
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Vincent

October 17, 2026

4 out of 5 rating by Vincent
"I couldn't be any happier when I switch to Stat Farm. Working with Kim Locke was gratifying. She is always willing to help and address any question or concern that you may have. Give her a call if you need Home or Auto Insurance."
We responded:
"Thanks for the kind words, Vincent! We’re happy to hear Kim was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Kathy Nave

October 16, 2026

5 out of 5 rating by Kathy Nave
"Fast, professional service while saving money is a great start to a Friday!"
We responded:
"We agree, Kathy! It's great to hear that our fast, professional service helped kick off your Friday with some savings. We appreciate your trust in our agency for your insurance needs."
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Tamika Gary

October 16, 2026

5 out of 5 rating by Tamika Gary
"Kim is amazing!!! She is very kind, she does NOT make you feel like a sale or a dollar she is making. She guides you through the entire process and she is very knowledgeable. 10 out of 10...highly recommend!!! Thank you Kim!"
We responded:
"Hi Tamika, thank you for your glowing review! Kim will be thrilled to hear how much you appreciated her guidance and knowledge. We're grateful for your recommendation and are here whenever you need assistance with your insurance needs."
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Scott Moore

October 14, 2026

5 out of 5 rating by Scott Moore
"Kimberley was GREAT! She always responds quickly and fully."
We responded:
"Thank you, Scott, for your feedback! We're glad to hear that Kim made your experience enjoyable. If you need any further assistance, feel free to reach out."
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Pamela Brill

October 13, 2026

4 out of 5 rating by Pamela Brill
"Tanner was very thorough explaining everything and answered all my questions. He sent all required documents that need my signature and policy forms for my file. Would recommend Tanner and State Farm to anyone who would be looking for an insurance company/quote."
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clark Matthews

October 13, 2026

5 out of 5 rating by clark Matthews
"Great Customer Service and a Great Savings!"
We responded:
"Thanks, Clark! It's fantastic to hear that you experienced great customer service and savings with us. We appreciate your trust in our agency for your insurance needs. "
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Angela Stoker

September 30, 2026

5 out of 5 rating by Angela Stoker
"Kim understand what I need she help a lot thanks Kim Angela stoker"
We responded:
"Angela, it’s so nice to know Kim was there to help with your insurance needs! Thanks for sharing your experience and for trusting our agency."
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Daniel Noell

September 30, 2026

5 out of 5 rating by Daniel Noell
"Tanner was quick and efficient, while still effectively and politely addressing all of my concerns. He set up my new account in minutes and even helped me compare my options with different levels of coverage. I definitely am paying more than I would like but so far I am happy with it. Great job!"
We responded:
"Daniel, it's great to hear that Tanner was able to assist you efficiently and help you explore your coverage options. If you have any more questions or need further assistance, feel free to reach out. "
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Tabitha Pewitt

September 30, 2026

5 out of 5 rating by Tabitha Pewitt
"Tanner was great with explaining everything we talked about and answered any questions I had"
We responded:
"Tabitha, having someone take the time to explain the details and answer every question can make insurance feel so much easier! Tanner clearly made sure you felt informed and comfortable with your options. Thanks for trusting our agency and taking the time to share your experience!"
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Jennifer Goforth

September 25, 2026

5 out of 5 rating by Jennifer Goforth
"Fast and friendly service. Kim is the best!"
We responded:
"Thanks for the kind review, Jennifer! It's great to hear that Kim provided you with fast and friendly service. We appreciate your trust in our agency for your insurance needs. "
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Rena Mims

September 23, 2026

5 out of 5 rating by Rena Mims
"Ms. Heather was an excellent help"
We responded:
"Rena, your review was such a wonderful thing to come across! It's great to hear that Ms. Heather was such an excellent help. We appreciate your trust in our agency and look forward to assisting with any future insurance needs."
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Bailey Bowling

September 11, 2026

5 out of 5 rating by Bailey Bowling
"Tanner made the process quick and easy!"
We responded:
"Thanks, Bailey! It's great to hear that Tanner made the process quick and easy for you. We appreciate your feedback and are here whenever you need assistance with your insurance."
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Debbie Johnson

September 11, 2026

5 out of 5 rating by Debbie Johnson
"Tanner did a great job....5 star for sure

edward m. johnson"
We responded:
"Debbie, it means a lot to know Tanner took such great care of you! We’re thankful you felt well supported and had such a positive experience with our agency. Thanks for trusting our team with your insurance—we’ll be here whenever you need us!"
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Memory Barnhill

September 9, 2026

5 out of 5 rating by Memory Barnhill
"Kim was amazing! Wonderful customer service! I got my quote and had insurance in a few seconds! Highly recommended 👌"
We responded:
"Memory, this is what being a Good Neighbor is all about! Kim was able to provide the quick, excellent service you needed and get your insurance taken care of without the wait. Thanks for choosing our team!"
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Natalie Veasey

August 17, 2026

5 out of 5 rating by Natalie Veasey
"My Experiance today was quite pleasant."
We responded:
"Thank you, Natalie! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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Ashley P

August 7, 2026

5 out of 5 rating by Ashley P
"Kim is professional, efficient, and have excellent rates. Best customer service experience. Highly recommend."
We responded:
"Thank you for your recommendation, Ashley! We're delighted to hear that Kim provided you with a professional and efficient experience, along with excellent rates. Our team is committed to delivering the best customer service, and it's great to know we met your expectations. If you ever need assistance with your insurance needs, feel free to reach out."
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Shalein Hamilton

August 5, 2026

5 out of 5 rating by Shalein Hamilton
"Very friendly and helpful staff."
We responded:
"Thank you for choosing our agency, Shalein! We're glad to hear that our team was friendly and helpful during your visit. If you ever need assistance with your insurance coverage, feel free to reach out to us."
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Rachel Harrison

August 4, 2026

5 out of 5 rating by Rachel Harrison
"Always friendly and helpful"
We responded:
"Rachel, your rating and kind words are a great reflection of the trust we work hard to build every day. Thank you for sharing it."
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Wanda Dixon

July 27, 2026

5 out of 5 rating by Wanda Dixon
"Great!"
We responded:
"Wanda, thank you for the review! We appreciate the opportunity to take care of your insurance needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"